1. COLLECTING INFORMATION
WHAT INFORMATION WE COLLECT?
Most of the information can be classified as below.
Information You Provide Voluntarily
Signup Information. When you sign up for the platform, you will be asked to provide your name, email address, phone number, physical or mailing address, business name, and industry type, as well as information related to your business service offerings, working hours, and staff members.
Customer or Staff Information. With your consent, you may import staff or customer contact information to Oappoint for the purposes of scheduling appointments, events, or classes with staff or customers. This information includes the staff or customer’s name, phone number, email address, physical or mailing address, and an image of their likeness. For example, with your consent, you may link your Oappoint account with your Google Contacts account, or other similar service, which allows Oappoint to obtain personal information from that account. This import feature is powered by Google OAuth and Oappoint, which requests the Oappoint account owner to authorize the transfer of contact information and does not attempt to access your Google password. Oappoint does not use the contact information obtained during the import process for any other purpose, and does not share contact information with third parties without your consent.
Staff Profiles. A Oappoint account holder may create one or more additional staff profiles with his or her colleagues, or members of their organization. Those colleagues or members may voluntarily give us certain information. This can include their names, email addresses, phone numbers, and short descriptions of personal or professional characteristics intended to inform the Oappoint user’s customers or clientele. If you receive an invitation from a Oappoint account holder but do not wish to become a Oappoint user, please contact the account holder who sent the invitation to discuss other means of managing your appointment calendar.
Technical Support. If you call, email, or otherwise contact Oappoint for technical support, you may provide personal information such as your name, email address, or phone number to Oappoint.
Information Collected Automatically
Information automatically collected. Our servers may automatically record certain information about how you use our Site (we refer to this information as “Log Data“), including both Clients and casual visitors. Log Data may include information such as a user’s Internet Protocol (IP) address, device and browser type, operating system, the pages or features of our Site to which a user browsed and the time spent on those pages or features, the frequency with which the Site is used by a user, search terms, the links on our Site that a user clicked on or used, and other statistics. We use this information to administer the Service and we analyze (and may engage third parties to analyze) this information to improve and enhance the Service by expanding its features and functionality and tailoring it to our users’ needs and preferences.
Device Data. When you visit Oappoint.com or use the Oappoint platform, Oappoint may automatically record information that includes the web address that you came from and are going to, your device model and unique identifier, operating system type and version, browser type and version, IP address, mobile network carrier, timezone and location. Whether or not Oappoint collects some or all of this information depends on what type of device you use and your device settings. To learn more, please check the policies of your device manufacturer and software provider, and the settings on your device.
Analytics and Web Behavioral Data. Oappoint uses third party service providers such as Google Analytics, Facebook Pixel, Hotjar to learn more about how users interact with Oappoint.com and the Oappoint platform. This includes the collection and tracking of data regarding the characteristics, including demographic information such as male/female gender, and activities, such as time spent viewing a specific webpage, of visitors and users. You may opt-out of Google Analytics, Facebook Pixel, Hotjar tracking. Refer to the section “Your Rights and Choices” below for more information.
How We Use Your Information
We will only use your personal information when the law allows us to. Most commonly, we will
use your personal information in the following circumstances:
• Where we need to perform a contract with you (e.g. to create an appointment or to process a
• Where it is necessary for our legitimate interests (or those of a third party) and your interests
and fundamental rights do not override those interests (see the "Legitimate Interests" section
• Where we need to comply with a legal or regulatory obligation.
We may use personal information held about you in order to:
• Provide you with offers for products and services from participating Partners, including
offers based on variables such as stated and anticipated customer interests, personal
characteristics, or location;
• Facilitate and fulfil requests for appointments for Partner offerings, including their purchase
• Evaluate eligibility of customers for certain offers, products or services, and evaluate the
types of offers, products or services that may be of interest to End users;
• Track redemption of Partner offerings and perform other analytics;
• Improve our Services, including performing analysis, tracking your use of the Services for
the purposes of displaying advertising and content;
• Provide customer support, including to our Partners or business partners;
• Communicate and provide additional information that may be of interest to you or Partner
clients about Oappoint and our Partners and business partners, such as Oappoint news, special
offers and coupons, announcements, and marketing materials;
• Send you reminders, technical notices, updates, security alerts and support and administrative
• Provide advertisements to you through the Services, email messages, text messages,
applications, push notifications, or other methods of communication;
• Administer surveys, sweepstakes, contests, or other promotional activities or events
sponsored by us or our partners;
• Manage our everyday business needs such as administration of the Services, forum
management, fulfilment, analytics, fraud prevention, enforcement of our corporate reporting
Your information will be treated in accordance with applicable data protection law.
These third party businesses may include, but are not limited to: providers of services and applications, including lookup and reference, data enhancement, suppression and validation; e-mail marketers; direct marketing services; wireless services providers and telemarketers. Information collected by us may be added to our databases and used for future instant messaging, telemarketing, SMS text-messaging, e-mails or postal mailings regarding site updates, new products and services, upcoming events, and/or status of orders and/or loans placed online. By using this website, you agree that you may be contacted in any manner contemplated in this section even if your number is found on a do-not-call registry or similar registry. We may also employ other companies and individuals to perform certain functions on our behalf. Examples include sending direct and electronic mail, removing duplicate information from customer lists, analyzing data, and providing marketing analysis. These agents have access to our users’ personal information as needed to perform their functions for our sites, but may not be used for their own marketing purposes. In addition, we may also disclose your personal information as required by law, such as to comply with a subpoena, or similar legal process. You agree that by submitting your information at the site, you agree to receive mobile marketing including, but not limited to, text-message based marketing (“SMS Messages”), from us and our third party affiliates, advertisers and marketers. You further agree that based on your individual carrier and plan, you may incur charges associated with such SMS Messages and that you agree to be solely responsible for such charges. You represent that you are at least 18 years of age and the owner or authorized user of the wireless device on which messages will be received, and that you are authorized to approve the applicable charges. Should you hereafter choose to opt-out of receiving SMS Messages from the individual sender, you may opt-out by texting “STOP” or “OPT-OUT” as specifically set forth in the communication. Notwithstanding that your mobile telephone number may be listed on state and/or federal do-not-call registries, we retain the right to contact you via SMS Messages. In addition, by registering and/or using the website, you agree that such act constitutes an inquiry and/or application for purposes of the Amended Telemarketing Sales Rule (16 CFR 310 et seq.), as amended from time to time (the “Rule”). Notwithstanding that your telephone number may be listed at the Federal Trade Commission’s Do-Not-Call List, we retain the right to contact you via telemarketing in accordance with the Rule. We may also use your personal, demographic and profile data to improve our website, for statistical analysis, for marketing and promotional purposes, and for editorial or feedback purposes. Information collected by us may be added to our databases and used for future e-mails, telemarketing or postal mailings regarding site updates, new products and services, upcoming events, and/or status of orders placed online. See “Your Opt-Out Rights” below.
The ability to understand and improve Oappoint products. From time to time, Oappoint may conduct surveys or issue requests for beta testers to measure and analyze user interest in products, services, content, or technical support. Information you provide may include your name, phone number, email address, business name, and industry type. Oappoint does this to help improve the platform and refine the quality of educational or advertising communications.
Issue service-related communications. Oappoint may send you service and administrative emails, in-app messages, or push notifications to your mobile device to inform you about events or appointments on your Oappoint calendar, reschedulings or cancellations, changes made to your platform configurations (such as changes made to staff working hours), transactional information about payments received from customers or refunded to customers, as well as any new features, security issues, or platform outages that may affect your usage of the Oappoint platform. These messages are considered operationally essential to the Oappoint service and you may not opt out of these messages.
Send promotional communications. Subject to your opt-out preference, Oappoint may send you emails or mail about special offers, gifts, platform features or paid subscription offerings that we think are relevant to you. You may opt out of receiving these communications at any time; refer to the section “Your Rights and Choices” below for more information. Oappoint does not share your information with third-party advertisers who would send you communications promoting their goods or services.
With your consent. We may share some or all of your information to any other third party with your affirmative consent. For instance, we display personal testimonials of satisfied customers in addition to other endorsements. With your consent we may post your testimonial, feedback along with your name. If you wish to update or delete your testimonial, you may contact us.
Provide technical support. We will use your information when responding to your questions, comments, feedback, or requests for technical support.
Protecting rights and interests. We may use your information when it is reasonably necessary to comply with the legal process, respond to claims, or protect the rights, property or safety of our company, employees, customers, or the public.
Meeting legal and tax compliance. We may use your information to meet legal or regulatory requirements, including the reporting of financial information (such as payments submitted to Oappoint) for tax purposes.
Compliance with Laws, Regulations, and Requests
Last Updated: July 2020